Privacy Policy
Last updated: 11/30/2025
1. Introduction
Welcome to Spacedesk.io (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, and share information when you use our services, including our website, platform, and integrations with WhatsApp Business and Instagram (“Services”). By using our Services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following information: (1) Account Information: Name, email, phone number, company name, and account credentials. (2) Business Communications: Messages you send and receive via WhatsApp, Instagram, or other connected platforms, including message content, attachments, metadata (timestamps, message IDs), and phone numbers. (3) Usage Data: IP addresses, device information, browser type, operating system, activity logs, and analytics on Service usage. (4) Payment Information: Billing details and transaction information via our payment providers.
3. How We Use Your Information
We use your information to: (1) Provide, maintain, and improve our Services. (2) Process payments and manage subscriptions. (3) Send notifications, reminders, or updates via WhatsApp/Instagram where applicable. (4) Respond to inquiries, support requests, or complaints. (5) Ensure Service security, prevent fraud, and comply with legal obligations.
4. Sharing Information
We do not sell your personal information. We may share information with: (1) Meta Platforms (WhatsApp, Instagram, Facebook): To operate integrations, send and receive messages, and comply with platform requirements. (2) Service Providers: Third parties performing services on our behalf (e.g., hosting, analytics, payment processing). (3) Legal Requirements: When required by law, regulation, or legal process. (4) Business Transfers: In connection with mergers, acquisitions, or sale of assets.
5. Consent for Messaging
By using our Services, you consent to receive messages from spacedesk.io via WhatsApp, Instagram and Facebook. You may opt out of automated messages by replying “STOP” or following the unsubscribe instructions included in messages.
6. Data Retention
Message content and metadata are stored only as long as necessary to provide our Services, comply with legal obligations, or for legitimate business purposes. Users can request deletion of their data by contacting us at hello@spacedesk.io.
7. Cookies and Tracking
We do not currently use cookies or similar technologies to enhance your experience, track usage, or analyze performance. This may change in the future, and cookie preferences can be managed through your browser settings.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including encrypted storage for sensitive data. WhatsApp messages are handled according to WhatsApp’s end-to-end encryption policies.
9. Your Rights
Depending on your location, you may have rights to: (1) Access, correct, or delete your personal information. (2) Export your data. (3) Withdraw consent or opt out of certain processing activities.
10. Children’s Privacy
Our Services are not intended for individuals under 18 years old. We do not knowingly collect information from children.
11. Third-Party Integrations
Using spacedesk.io means data may be shared with third-party platforms (WhatsApp, Instagram, Facebook, etc.) according to their policies.
12. Changes to This Policy
We may update this Privacy Policy. Any changes will be posted here.
13. Contact Us
If you have questions or requests regarding this Privacy Policy or your data, please contact us at: hello@spacedesk.io