Terms of Service
Last updated: 11/30/2025
1. Overview
Welcome to spacedesk.io, a platform that provides AI-powered communication tools to help businesses manage and respond to customer messages across channels such as WhatsApp, Instagram, and Facebook. By creating an account, connecting your social channels, or using any of our services (“Services”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use spacedesk.io.
2. Who We Are
spacedesk.io (“we,” “our,” or “us”) is a software-as-a-service platform operated by HEYDESK (PTY) LTD based in South Africa. We are an independent company and are not affiliated with, endorsed by, or officially connected to Meta Platforms, Inc. or any of its subsidiaries.
3. Your Account & Responsibilities
You must be at least 18 years old, provide accurate and complete information, be the authorized owner or administrator of any connected Meta Business Account, WhatsApp Business Account (WABA), or Instagram account, and use SpaceDesk.io only for lawful business purposes. You are responsible for all activity under your account and agree to keep your login credentials secure.
4. Meta Platform Compliance
SpaceDesk.io uses Meta's approved APIs to connect your WhatsApp Business, Instagram, and Facebook accounts. By using our service, you agree to comply with Meta's Platform Terms, WhatsApp Business Terms of Service, Instagram Platform Policy, and Facebook Platform Policy. You must not use spacedesk.io to send unsolicited messages or spam, engage in illegal, deceptive, or harmful activity, or misuse customer data obtained from Meta's APIs. We reserve the right to suspend access if your use violates Meta's rules or puts our platform integration at risk.
5. Data & Privacy
We store minimal necessary data to deliver our service, such as message logs, account IDs, and automation records. We do not sell or share user data with third parties for marketing. Please read our Privacy Policy for detailed information on how we collect, process, and store your data.
6. Payment & Subscription
All prices are in ZAR unless stated otherwise. Billing is handled through Paystack. Subscriptions auto-renew monthly unless cancelled. No refunds are provided for partial billing periods. If a payment fails, your account may be paused until the issue is resolved.
7. Service Availability & Limitations
We aim for high uptime but cannot guarantee uninterrupted access due to external dependencies (Meta APIs, hosting, etc.). We may update or discontinue parts of the Service with notice.
8. Intellectual Property
All software, branding, and content provided by spacedesk.io are our property. You retain rights to your own content and business data.
9. Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages. Our total liability for any claim will not exceed the amount you paid us in the past 3 months.
10. Termination
You may cancel anytime via your dashboard. We may suspend or terminate access if you breach these Terms or Meta’s policies.
11. Changes to Terms
We may modify these Terms as we update our platform or comply with new regulations. The latest version will always be posted on our website.
12. Contact
For any questions about these Terms, please contact us at: hello@spacedesk.io